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Customer Experience Associate

Next Jump are looking for someone who is customer-focused, and most important of all, empathetic. We look for people who are genuinely motivated to go above and beyond for each and every one of our customers to find the best outcome.

Our Customer Experience team is the voice of the customer, and we like to think of ourselves as the heart of the company. Our aim is to become a Top 10 Global Tech company, and to get there we’ll need customers who trust and love our product – your role will be to ensure that our customers become advocates of our product.

How you’ll be doing this:

  • Answering questions from our customers, using your knowledge of the product and the site, to ensure all problems are solved efficiently and with a positive outcome
  • Proactively spotting areas for improvement in the product, and communicating these effectively with other teams and owning the problem to ensure it is resolved
  • Developing an understanding of what our customers want and need on the site, sharing this feedback to continue enhancing the product from a customer perspective
  • Be the voice of the customer! By being an advocate for the customer at every step, you’ll help the rest of the company to keep the customer at the heart of everything we do

You’ll need to be:

  • Someone with a proactive approach – you will actively look to spot patterns and trends to scope out potential issues before they materialise
  • Patient and empathetic – you’ll be able to really listen to our customers and get the root of their problem quickly
  • A great communicator who can communicate solutions simply and coherently to customers just as well as you can break down complex issues and explain the impact of them to other teams within Next Jump
  • Someone who thrives on working in a fast-paced environment
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